Elements and Performance Criteria
- Establish standards
- Identify appropriate regulatory, accessibility, industry and organisational compliance standards
- Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
- Establish centralised, distributed or combined quality assurance methodology
- Determine specification from which website was developed
- Establish guidelines for controlling, updating and loading new content on to website
- Apply standards and track performance
- Develop and apply continuous improvement process
- Provide performance standards feedback to developers, maintainers and administrators
- Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance
- Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
- Respond appropriately to interaction, feedback and suggestions
- Develop procedures to identify whether feedback and suggestions are applied and acted on
- Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
- Document quality assurance practices